Frequently Asked Questions
Which type of massage do I book?
The service menu is simplified into four types of massage to make it easy when booking.
Customized (Therapeutic) Massage: We will go over your needs, goals, and preferences together in the intake. Based on that intake, the therapist will incorporate their experience and training in a number of modalities to give you the best massage they can. A customized massage uses anything from light (Swedish massage) to deep tissue pressure. Typically there is an area the client wants to focus on, or this may be a very site-specific massage (such as a neck and back massage instead of a full body). Yes a customized therapeutic massage can be a relaxation massage. Relaxation is, after all, therapeutic. Enhancements, when chosen, are worked into the massage naturally.
Prenatal (Pregnancy) Massage: This is only for those who are pregnant. There is an additional waiver for prenatal massage and it is always recommended that you check with your doctor first.
Premium Booking Customized (Therapeutic) Massage: This is a customized therapeutic massage that is booked outside of normal business hours. Premium Booking appointments are offered at an increased rate. Discounts and coupons cannot be used for these time slots. Packages may be used with an additional premium charge of $15 for a 60 minute or $20 for a 90 minute. Premium Booking appointments are held to a 48-hour cancellation policy. These appointment slots have been added as overtime outside of normal business hours to help accommodate clients. Please be kind to the Massage Therapist going above and beyond their schedule to offer these appointments.
Premium Booking Prenatal (Pregnancy) Massage: This is only for those who are pregnant. There is an additional waiver for prenatal massage and it is always recommended that you check with your doctor first. It's Premium Booking because it is booked outside of normal business hours. Premium Booking appointments are offered at an increased rate. Discounts and coupons cannot be used for these time slots. Packages may be used with an additional premium charge of $15 for a 60 minute or $20 for a 90 minute. Premium Booking appointments are held to a 48-hour cancellation policy. These appointment slots have been added as overtime outside of normal business hours to help accommodate clients. Please be kind to the Massage Therapist going above and beyond their schedule to offer these appointments.
Why do I need to enter my credit card information?
In order to hold your appointment slot, we, like most massage clinics and spas, require a client to create a profile and have a valid credit card on file. This is to ensure that the client is a real human (not a bot) and to prevent no-shows and last-minute cancellations.
Do you accept HSA/FSA cards?
Yes we can run your HSA /FSA card for services, although it is not guaranteed to be accepted. Services at Mind Muscle Massage Therapy are classified as MCC8099 "Medical Services and Health Practitioners." Gift cards and gift shop items cannot be purchased with a HSA/FSA card.
Please check with your card issuer or HR department. Most, but not all, cards allow use for massage therapy. Some cards require a doctor's note or prescription. It is the cardholder's responsibility to understand their benefits and eligibility and use their card appropriately. Typically a phone call to your doctor will be enough to obtain supporting documentation if needed.
Here is what JaneApp has to say about HSA cards:
HSA / FSA cards
"When it comes to HSA cards, these work a little bit differently than a standard post-paid credit card you would get from your bank. They’re often only designated for use with specific kinds of businesses to make sure the patient is redeeming these funds for eligible services.
HSA and FSA cards require that your business have a special classification, called an MCC, set so that the card companies know that your products and services are directly related to a patient’s medical needs. When you sign up for a Jane Payments account, we automatically set you up with MCC 8099, which is for Medical Services and Health Practitioners - this means you’re already set to accept HSA and FSA cards!
With that in mind, we can’t guarantee that a HSA card will be approved. Just like any other type of credit card, your client’s card issuer may not approve a transaction for any number of reasons: transaction size, insufficient funds, over preset limits, or the HSA card might not even be valid at a clinic with your MCC code!
Although we always want to see an approved transaction, sometimes cards will decline, even if they’ve been previously used in Jane. Jane does try to give you as much information as possible when a card is declined, but we don’t always receive the reason from your patient’s card issuing bank.
If your patient has confirmed that there’s nothing preventing their card from being processed, it would be best to have them call their card issuer for more information. They’ll be able to provide more specific context about why the card was declined, which our team just isn’t able to access."
Which enhancement should I choose?
No enhancements are available for prenatal massages.
All available enhancements are chosen for their therapeutic benefits and have their place in customized therapeutic massage. More details on the enhancements page.
What is the recommended gratuity?
Gratuity is customary and always appreciated, thank you!! These suggested amounts are based off of the value of the service and current trends in the industry.
Gratuity helps to keep the base cost of massage lower for everyone.
30 $10-15
60 $20-30
90 $35-45
120 $50-60
If you cannot afford the suggested amounts, be assured you will not be treated any differently. Any gratuity amount is appreciated.
Also, your repeat business, referrals, and positive reviews are appreciated!
Are there discounts?
Yes!
Hot towels, deep tissue techniques, and the hypervolt enhancement are ALWAYS FREE!!
Check out the packages page to save on every session.
There are also Package Perks for those who have packages! Half off of hot stones, free cupping, and one free aromatherapy or contrast therapy available per package.
Other promotional discounts may be available throughout the year, sign up for emails so you don't miss them!
You save up to 4% everyday because MMMT is not passing credit card transaction fees to clients like others do.
No membership required, no sign up fees and no complicated contracts.
Do I need to have a membership?
Nope! There are packages for sale to help reduce the costs of your massages, but they require no on-going commitment.
What are the benefits of massage therapy?
See the Benefits of Massage Therapy page!
What is the cancellation policy?
There is a 24-hour cancellation policy for daytime discount appointments. (M-F 9-5)
There is a 48-hour cancellation policy for premium booking appointments. (Nights, weekends, holidays).
No-shows and cancellations within 24-hours, or 48-hours respectively, are charged 100%.
This is enforced to ensure that opportunities are not taken away from other clients. The booking software sends automatic email and/or text message reminders of appointments, make sure you have them turned on and your preferences selected!
Yes! Items are always changing; the website will be updated frequently.
Existing clients can send an email with their contact info to request an item they see on the Gift Shop page be purchased through their account. Once an item is purchased we will set up a pick up day and time. Items may also be purchased in-person.
Delivery not available.
I need to get in soon, but can't I find an opening. What can I do?
While there are many appointment slots, demand is high especially for certain days and times!
Make sure to create your client profile for your booking convenience.
Check all types of appointments you are interested in. Perhaps a 90 minute is not available on our preferred day, but a 60 minute is. Only one appointment type is viewable at a time in your online scheduling.
Outside of the typical business hours, "premium booking' appointments may be available. Be sure to click on those appointment types in our online booking software if you would like to explore those options.
You can add yourself to our waitlist to be notified of cancellations or added shifts during your preferred times.
Once you have created a client profile through our booking software, you may be as specific with your waitlist settings as you want!
Choose dates and times that work for you, the more options you select the more likely your chances are of getting in.
Edit it as often as you'd like and at your own convenience online.
Check the online schedule often for new openings and added shifts!
What are office hours?
By appointment only.
Mon-Fri between 7am and 4pm are typical business hours BY APPOINTMENT ONLY. Additional Premium Booking hours may be available outside of those hours and on holidays BY APPOINTMENT ONLY.
No walk-ins at this time.
What is Premium Booking?
Outside of the typical business hours, "premium booking' appointments may be available. Be sure to click on those appointment types in our online booking software if you would like to explore those options.
Premium Booking often provides more opportunities for appointments during high-demand times such as nights, holidays, and weekends.
You can add yourself to our waitlist to be notified of cancellations or added shifts during your preferred times.
Check the online schedule often for new openings and added shifts!
Why didn't you answer the phone or call me back immediately?
Most actions can be completed online, reducing the need to play phone tag.
Right now we have limited staff.... please be patient as it is likely we are with clients and will have to call you back!
If you are trying to book an appointment or get on the waitlist, please use the online booking software. Thank you
What about hot stone massage?
Yes! Only a $20 add-on to any massage. Half price for package holders. Please make a note when booking your appointment to ensure stones are ready when you arrive.
Where are you located?
3880 Steven Dr. Suite 2 Deforest, WI
Steven Drive is just off of highway 19 between Sun Prairie/Token Creek and Windsor/Deforest. Near the intersection of Portage road and Hwy 19.
The building is shared with several businesses, primarily KeitelGroup Insurance.
See the map below.
Free on-site parking.
Currently there is no outside signage for Mind Muscle Massage Therapy. If we could, we would.
There is a sign on the front door, and in the entryway.
Picture of the building shown on the page What to Expect.
Can I purchase a package, a gift certificate, or a gift from the gift shop online?
Gift cards may be purchased directly online.
Gift shop items can be purchased remotely, but Mind Muscle Massage Therapy will have to ring it up on our end.
See Gift Cards Online for directions on online gift card sales.
To purchase a Gift Shop item remotely:
New clients, create your (the buyer's) client profile online, then log in. Existing clients, simply log in.
Email your request to us, from the email address in your profile, with the following information:
-Your (the Buyer's) name.
-Specify which Package for yourself, or gift shop item you would like to purchase. {Note: If you have more than one card on file, please identify which to use by stating the TYPE of card (visa, Mastercard, discover), card nickname, and/or the last four digits. DO NOT provide your full card number or other sensitive information in any email.}
Once a request has been processed, an emailed receipt will be sent to your (the buyer's) email address on file.
-If you purchased a package for yourself, it can now be seen in your profile. These cannot be transferred.
-If you purchased a gift from the gift shop, it will be waiting for you at your next appointment or you can schedule a pick up time/day with Mind Muscle Massage Therapy. Thank You.
Do you take insurance?
Not at this time, however;
Check with your insurance company, as some will reimburse for massage therapy with just a receipt.
Check with your HSA or FSA; these cards are often compatible with our billing software. Not guaranteed.
Submit to your HRA! Send in your receipts to your Health Reimbursement Account for potential reimbursement!
MMMT is happy to provide receipts to clients but cannot call or submit information on their behalf.
Clients are responsible for the appointment fees regardless of potential third-party reimbursement to the client.
Gift cards and gifts cannot be purchased with these types of cards.
Where can I leave a review?
Click this link to leave a review on Google. Thank You!
Is my payment information safe?
Absolutely!
Mind Muscle Massage Therapy uses the Jane App booking and billing software. When you create an account online you will be able to read through their privacy and security statements if you'd like. Sensitive payment information is stored within their payment processing partner Stripe. Stripe holds the highest security certification in the industry. Stripe is used with millions of companies including Google, Amazon, Zoom, Instacart, Shopify, Salesforce, Lyft, and Slack.
Upgrades with packages
Upgrades With Packages:
60 to 90: Redeem+50
90 to 120: Redeem+55
60 to 120: Redeem+105
60 to 60 Premium Booking: Redeem+10
90 to 90 Premium Booking: Redeem +15
60 to 90 Premium Booking: Redeem +60
90 to 120 Premium Booking: Redeem +75
60 to 120 Premium Booking: Redeem+125
Rate change September 2024
Gift cards purchased prior to July 1, 2024 may be eligible to redeem at the previous rate.
Packages purchased prior to August 31, 2024 will remain unaffected
Emails were sent out to all existing clients prior to the changes and prices were posted online well in advance. Thank You.